For the purpose of our keeping customers’ personal information of TOMIOKA (hereinafter referred to as the “Personal Information”), we, TOMIOKA SHOTEN CO., LTD. (hereinafter referred to as “TOMIOKA”), hereby sets out this privacy policy (hereinafter referred to as this “Policy”) as follows and establishes system for protecting such Personal Information. TOMIOKA will comply with laws and regulations with regard to personal information, will recognize the importance of protection of personal information and thoroughly deal with such protection and will treat properly and protect such Personal Information.


Additionally, in this Policy, “Personal Information” means any information with regard to a living individual which enables to identify the specific individual by name, birthdate or other descriptions contained in such information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual) and which contains an individual identification code such as passport number, drivers’ license number.


  1. Collection of Personal Information

 a. Collection of Personal Information

TOMIOKA will collect customer’s Personal Information, including, but not limited to, name, birthdate, address, phone-number, email address, user-ID, password, bank account information, credit card No., transaction records of TOMIOKA’s online-shop, in the following manners:

(1)data which are collected from sales orders, application, consent or other forms with regard to TOMIOKA’s products and services;

(2)data provided by customer such as comments, queries or messages that he/she may submit to TOMIOKA in whatever manner, and

(3)data which TOMIOKA collected in relation to the above mentioned or from publicly available sources.

 b. Opening of User Account/ID

Customers can establish their user account and ID on website of TOMIOKA (hereinafter referred to as the “Site”) for free. With this user account and ID, the customers may have access to the Site, may check order status and otherwise may have an access for all data and services that TOMIOKA offers the customers. 

If the customers would like to delete their user account and ID, please contact TOMIOKA at [].


  1. Use of Personal Information

TOMIOKA will use the Personal Information collected from the customers for the following purposes:

(1)to help TOMIOKA verify your identity when the customers contact us;

(2)to send products which the customers purchased;

(3)to respond to inquiries, comments and suggestions from you and user registration or others;

(4)to help TOMIOKA verify your identity in order to detect and prevent fraud and/or illegal activities;

(5)for general administration purposes;

(6)for audit and risk management purposes;

(7)to conduct research, surveys and trend analysis on various matters, such as for product development, statistical, security and testing purposes;

(8)to deal with the mailing and communication of information literature (e.g. notification and invitations of products, service and exclusive events, information on promotions and offers, sending marketing materials or leaflets or booklets and/or e-newsletters & etc.);

(9)to identify other products and services which might be of interest to the customers and to inform them about TOMIOKA’s products and services, and

(10)any purposes incidental to the above.


  1. Prohibition of Personal Information from Providing to Third Party

TOMIOKA will properly manage the Personal Information collected from the customers and will not provide such Personal Information to any third party, including any person located in foreign countries, unless it falls upon any one of the followings, however, “third party” herein does not include a person, excluding such located in foreign countries, whom TOMIOKA consigns all or part of treatment of the Personal Information or who jointly use such Personal Information within necessary extent for attaining purpose of use:

(1)cases in which the customers consent;

(2)cases based on laws and regulations;

(3)cases in which there is a need to protect a human life, body or fortune, and when it is difficult to obtain consent from the customers;

(4)cases in which there is a special need to enhance public hygiene or promote fostering healthy children, and when it is difficult to obtain consent from the customers; or

(5)cases in which there is a need to cooperate in regard to a central government organization or a local government, or a person entrusted by them performing affairs prescribed by laws and regulations, and when there is a possibility that obtaining consent from the customers would interfere with the performance of the said affairs.


  1. Provision of Personal Information to Third Party Contractors

TOMIOKA may provide third party’s contractors or others in Japan with the Personal Information acquired from customers within the necessary scope for attaining the purposes of use such as payment of price, shipment of goods, data processing, data storage or others.  In this case, TOMIOKA shall obligate protection of such Personal Information to such contractors such as execution of confidential agreements and shall control such contractors to let them treat the Personal Information properly.


  1. Request for Disclosure of Personal Information or Record with Regard to Provision to Third Party

When customers request to disclose their own Personal Information or record with regard to provision to third party, TOMIOKA will disclose such Information or record to the customers without delay. However, when it should fall under any one of the followings resulting from disclosure of the Personal Information, TOMIOKA may not disclose all or part of such Information or record and will give notice of such non-disclosure to the applicant customers without delay. Additionally, TOMIOKA will charge 1,000JPY per request as handling charge upon disclosure of the Personal Information or record with regard to provision to third party:

(1)when such disclosure may harm life, body, property or other rights and interests of the applicant customers or any third party;

(2)when such disclosure may cause material trouble for proper implementation of TOMIOKA’s businesses; or

(3)when such disclosure may breach any laws and regulations.


  1. Request for Correction, Cease of Utilization of Use or Others of Personal Information

If customers request to correct, add, delete, cease to utilize their own Personal Information or to cancel to provide such to any third party or others, TOMIOKA will deal with such request after checking proper identification.


  1. Security of Personal Information

TOMIOKA will keep the Personal Information accurate and the latest condition and will take necessary measures such as maintenance of security system and administration system, in-depth employees’ training or others in order to prevent unauthorized access, loss, damage, falsification, leak or others of the Personal Information, implement safety measures, and carry out strict management of the Personal Information. Also, when TOMIOKA need not to use the Personal Information, we will make an effort to delete such without delay.


  1. Safety Measures of Personal Information

TOMIOKA will take the best security measures in order to ensure accuracy and safety of the Personal Information.


  1. Compliance with Laws and Regulations

TOMIOKA shall be in compliance with Japanese laws and regulations applicable to the Personal Information and shall make an effort to improve this Policy by reviewing such contents according to amendments of such laws and regulations.


  1. Amendment of this Policy

This Policy may be updated from time to time due to technical updates and appropriate implementation of new technologies and/or due to changes of applicable laws and regulation without notification to customers. This amended Policy shall be effective at the time when such Policy is published on the Site, unless TOMIOKA otherwise sets out.


  1. Name of Business Operator Handling Personal Information and Contact Information
 a. Name of Business Operator Handling Personal Information:


Address: 71-3, Aza-Kumano, Kami-Uguisuno, Daisen City, Akita 014-0202, Japan

Representative Person: Koki Tomioka

 b. Contact Information:

Please contact the followings if you would have any inquiry with regard to our treatment of the Personal Information and this Policy.

Email Address:

This Policy was executed as of February 22, 2023.